These general terms and conditions of business apply to all training and certification programmes delivered by Carnew Training & Consultancy.  By booking any of our courses, it is deemed that you accept these terms and conditions.

Course Fees

Course fees must be paid in full at the time of booking to secure your place.  Deposits for courses will not be taken, and places cannot be held without full payment.

Refund of Fees

Carnew Training & Consultancy accepts no obligation to refund any fees paid. However as per our current policy, a full refund may be issued if cancellation is made at least 7 days prior to the course start date.  A percentage refund will apply if cancelled between 7 and 3 days prior to the course start date.
For the avoidance of doubt, there will be no refunds issued in the following situations:

• Cancellation within 3 days of the course start date
• No show on the day of the course
• Withdrawal after the course begins
• Inability to understand spoken or written English as per course requirements
• Unable to satisfy course entry requirements

Protection of Learners

In the event of the programme (of three months’ duration or more) being terminated prior to completion, we strive to provide learners with a similar programme in another WIN centre or wherever possible, an alternative provider. When the completion of a programme is not possible we will refund any fees that have been paid.

Assessment and Appeals/ Complaints

If you are unhappy with the results of an assessment or are unhappy with any aspect of the course, you are entitled to appeal/complain. In the first instance please discuss this with your tutor.  If you are still unhappy at this stage please contact the Centre Manager or Training Manager in writing, by acknowledged email.  We have a full policy on Complaints & Appeals so please refer to this for more details.

Some of our courses are delivered by third party providers. Where this occurs, the Third Party Provider Assessment and Appeals policy applies.

Learner Supports

Let a member of our customer service team or your instructor know a soon as possible if you might need some help before, during or after your course. Here are some examples of why you might need some assistance (this list is not exhaustive):

• Access to resources out of course time (i.e. looking at online resources in preparation for the next day)
• Ability to perform practical elements and assessment due to an injury or impairment
• Completing any theory assessments due to a language or literacy barrier
• Hearing or visual impairment
• Unable to arrive on time or attend any part of the course due to an appointment or unforeseen circumstances

Equality and Diversity

Carnew TDC is committed to eliminating unlawful discrimination and to promoting equality and diversity within our policies, practices and procedures. This applies to our dealings with employees, contractors, clients, trainees and any other third parties. To that end our stated aim is to provide equality and fairness regardless of gender, marital status, race or racial group, disability, sexual orientation, religion or age.

Intellectual Property

All Intellectual Property (workbooks, handouts, files etc.) associated with training courses shall remain the intellectual property of the owner, be it Carnew Training & Consultancy, its Training Provider or others.  Where courses are distance learning products, then the Learner shall abide by all reasonable terms of any licence agreement applicable.

Intellectual Property which is identified as, or reasonably deemed to be confidential, shall not be copied, reproduced or disclosed to any third party without the prior written consent of Carnew Training & Consultancy. The Learner shall ensure that they comply with this obligation.